Freight Desk Gmail Integration Privacy Policy

Last updated: 10 November 2026

Brisbane First Aid Supplies operates Freight Desk, a system used to manage incoming and outgoing deliveries. The BFAS Freight Email Integration is intended to help identify incoming delivery notifications in a connected Gmail account and make relevant information available in Freight Desk.

Information we access

When an authorised account holder connects Gmail, the integration requests read-only access to the connected mailbox. This permission allows the integration to read email messages and associated information in that mailbox; it is not limited by Google to messages from freight providers.

The integration uses that access to identify and process messages that may relate to incoming deliveries. Depending on the message, the information accessed may include the sender, subject, date, message content, tracking or consignment number, carrier, supplier, estimated delivery date, and purchase order or invoice references. Messages may also contain other information included by the sender.

How we use the information

We use relevant information from delivery emails to:

The integration is intended for Brisbane First Aid Supplies’ freight operations. It does not use Gmail data for advertising or sell it to data brokers.

Storage and service providers

The integration uses Google services to connect to Gmail and receive notifications. Cloudflare provides infrastructure used to run the integration and store operational data. Relevant delivery details and processing records may be stored in Freight Desk systems so authorised users can review and manage deliveries.

Access to the integration and its stored information is restricted through account and service access controls. No method of storage or transmission can be guaranteed to be completely secure.

Sharing

Relevant delivery information may be made available to authorised Freight Desk users and to the service providers that operate the infrastructure described above, as needed to provide and secure the service. Information may also be disclosed where required by law.

Retention and deletion

When the integration is operating, we intend to remove Gmail delivery-email review records 30 days after they are created, or earlier when the linked delivery is marked delivered, received or collected. The review record is separate from the incoming delivery record. Cleanup may be delayed by a service interruption. The integration and automated cleanup are not yet live.

To prevent the same email being queued again after a review record is removed, we plan to retain a SHA-256 fingerprint derived from the connected mailbox address and Gmail message ID indefinitely, together with a separate fingerprint derived from the mailbox address so that fingerprints can be found for a deletion request. These fingerprints are derived from Google user data. They are not the email body or the original message ID, but they are not anonymous and are protected by our access controls.

To request access to or deletion of information held by the integration, including these fingerprints, contact us using the details below. We will verify the request and identify the information we can delete. Removing a fingerprint can allow the same message to be queued again if the integration remains connected. Some delivery records or other information may need to be retained for legal or business record-keeping obligations; we will explain any applicable retention when responding. Cloudflare D1 Time Travel may retain historical copies for up to a further 30 days after removal from the live database. Other backups or exports may persist longer and require separate handling.

Disconnecting the integration stops its authorised access to Gmail, but does not automatically delete delivery information already stored in Freight Desk.

Disconnecting Gmail

The Google account holder can remove the integration’s access through their Google Account connections. They can also contact us to request that the connection be disabled.

Google user data

The integration’s use and transfer of information received from Google APIs will adhere to the Google API Services User Data Policy, including its Limited Use requirements.

Contact us

For privacy questions, access or deletion requests, or questions about this integration, contact Brisbane First Aid Supplies at dev@brisbanefirstaidsupplies.com.au.

Changes to this policy

We may update this policy when the integration or our data practices change. The updated policy will be made available on this page with a revised date.